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Information Technology / Media Manager

Spintex Road, Accra, Ghana

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Job Summary

The IT/Media Manager leads the company’s technology and digital media operations. This role ensures that IT infrastructure, hardware, software solutions, websites, and multimedia content meet both internal and client needs. The manager supervises the IT and digital media team, oversees implementation support for client projects, and contributes to product and service innovation. This role plays a critical part in the delivery of IT services across the business’s sectors—schools, retail, pharmacy, restaurants, etc.

 

Department: IT & Media

Reports To: General Manager

Work Type: Full-time

Work Location: Spintex Road, Accra

Work Schedule: Monday to Friday, 9:00 AM – 4:00 PM 

Application Deadline: Friday, 9th May 2025 

Key Responsibilities

Team & Department Management:

  • Oversee the IT Officers, Cybersecurity staff, and Digital Designer(s).
  • Plan and assign tasks in line with company and client project timelines.
  • Lead regular check-ins, reviews, and mentoring for IT/media staff.

IT Systems & Support Oversight:

  • Supervise system setups, software installations, network maintenance, and device configurations.
  • Ensure optimal uptime and security of internal and client systems.
  • Manage the escalation of complex IT issues, working with vendors where necessary.

Media & Digital Management:

  • Supervise website maintenance and updates.
  • Oversee the production of visuals, presentations, and multimedia for client and internal use.
  • Ensure all web and design materials reflect brand guidelines.

Cross-Departmental Collaboration:

  • Work closely with ERP, Ecommerce, CE, and Admin teams during software implementations.
  • Provide IT/media resources and support for company-wide initiatives (e.g., training materials, media campaigns, system integrations).

Innovation & Development:

  • Keep updated on tech and media trends relevant to client needs.
  • Propose solutions for automation, integration, and service improvements.

 

Qualifications & Experience

  • Bachelor’s Degree in Computer Science, IT, Digital Media, or related field.
  • Minimum 4–6 years of experience in IT support, systems management, and digital design/media.
  • Proven leadership or team management experience.
  • Knowledge of ERP systems (Odoo, Dolibarr), WordPress, Adobe Creative Suite, and basic cybersecurity tools.
  • Network certification (e.g., CompTIA, CCNA) or multimedia/design certification is an added advantage.

Required Skills

    • Strategic thinking and team coordination
    • Broad IT knowledge (networks, systems, cloud)
    • Digital branding and design sensibility
    • Strong problem-solving and analytical skills
    • Ability to juggle multiple projects and departments

Key Performance Indicators (KPIs)

  1. System uptime and incident resolution rates
  2. Client satisfaction with IT/Media components of projects
  3. Timely delivery of digital media for internal and external use
  4. Team performance and skills development
  5. Number of process improvements/innovations introduced
  6. Compliance with cybersecurity protocols


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