Front Desk Officer
Spintex Road, Accra,
Ghana
Spintex Road, Accra,
Ghana
Job Summary
The Front Desk Officer will serve as the first point of contact for clients, visitors, and staff at Number Seven Solutions Ltd. This role demands professionalism, organization, and communication skills to ensure a positive experience for everyone interacting with the company. Beyond managing reception duties, the Front Desk Officer will support administrative coordination and client communication, especially during project implementations. This includes helping to manage communication logistics with client-side front desk or reception personnel when on-site activities or meetings are involved.
Key Responsibilities
- Greet and attend to walk-in clients and visitors professionally.
- Answer phone calls, respond to emails, and direct inquiries to the appropriate departments.
- Manage front office cleanliness, presentation, and supplies.
- Schedule appointments, meetings, and maintain the office calendar.
- Support client-facing logistics for training sessions, demos, and onboarding activities.
- Assist Admin & HR with documentation and clerical tasks as needed.
- Coordinate reception tasks with client-side teams during project rollouts.
- Keep an updated visitor log and ensure all guests follow company protocol.
- Manage and update official company social media pages (e.g., Facebook, Instagram, LinkedIn).
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Handle website live chat engagements and escalate leads or inquiries to the relevant departments.
Qualifications & Experience
- Diploma, HND, or Bachelor's Degree in Business Administration, Secretarial Duties, or a related field.
- 1–3 years of front desk or customer-facing experience in a corporate or professional setting.
- Excellent interpersonal and organizational skills.
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Experience with social media handling or live chat tools is an advantage.
- IT industry or service business experience is a plus.
Required Skills
- Polished verbal and written communication
- Customer service orientation
- Professional appearance and demeanor
- Multitasking and scheduling ability
- Familiarity with Microsoft Office (especially Outlook and Word)
- Discretion and ability to handle confidential information
Key Performance Indicators (KPIs)
- Client and visitor satisfaction rating
- Timeliness and accuracy of front desk responses
- Scheduling and communication efficiency
- Support contribution during client project activities
- Internal department feedback on front desk services
- Compliance with visitor and office access protocols